Citroën
The positive reality of the post-sales service at Citroën lies in seeing personally to each client and consumer.
For that reason, using our alliance with BAI we have worked upon the base of customer service training, sales techniques and service procedures of the trademark.
Through our alliance with BAI, Citroën came to us with the need to apply RECEPTION AND SALES practice techniques to the POST SALES area of each official Citroën service.
The points chosen were the following:
- To get to know and work in depth with all of the management documents with the internal and / or external client.
- To improve communication with the client (verbal and non-verbal)
- To acquire the confidence to deal with and understand difficult customers
- Motivation of the head receptionist who is at the forefront of a service centre.
Duration: 24 hours