Secretary protocol
The confidence of a secretary or receptionist acting in the same way as the directors in the event of visits or social acts is essential, and for that reason this workshop provides the answers to all questions, such as “What should we do?”, “When?” and “How?”.
It also includes the way to develop a series of key internal codes regarding the behaviour and image of those in positions of responsibility.
Contents:
- Visits – receiving visits
- Social behaviour
- Telephone calls
- Categories of titles
- Styles of address
- Invitations
- Gifts
- Business meals
- Dress
- Work documents
Duration:
From 8 to 16 hours, including a two-hour follow-up session 30 days later.